COBALT Estonia represented successfully Lennuabi, a company specialising in the recovery of flight compensations, in a dispute with Smartlynx airline in Harju County Court. The court awarded 160 Lennuabi’s customers compensations for the operator’s delayed or unexpectedly cancelled flights. Under the regulation by the European Parliament and the Council of Europe, all passengers are entitled to a compensation up to 600 euros when their flight is cancelled or delayed for more than three hours unless it results from force majeure circumstances.
According to the CEO of Lennuabi Karl Gustav Annus, the claims of 160 people amounted to slightly over 80,000 euros, which Smartlynx refused to reimburse as an out-of-court settlement. “The indifferent attitude of Smartlynx towards its passengers who are stranded in various airports for hours without any information is unacceptable, and any passenger automatically has the right to compensation if the flight is delayed for more than three hours unless it is caused by force majeure,” Annus explained in the press release.
Lennuabi was advised by senior associate Lembit Tedder.