Product Liability and Consumer Protection

Trends related to more extensive consumer protection and increasingly active supervisory authorities mean that consumer protection and liability issues are an increasing priority. Vigilance in this area is essential to maintain the reputation of products and businesses and to counteract any unfair or aggressive tactics on the part of competitors. Virtually every manufacturer, distributor, or trader of consumer products and services will eventually encounter ambiguous or deficient legal regulations, consumer claims, or aggressive interpretations of legal provisions by the authorities. Professional and timely legal counsel is critical in such situations.

Our team offers a wealth of experience in advising and representing clients in various industries such as food, cosmetics, tobacco, lottery and gambling, health care, pharmaceutical, electronic communications, media, motor vehicle, and transportation sectors.

We are prepared to help our clients with any consumer law-related matters, including:

  • Direct marketing
  • Unfair commercial practices
  • Consumer lotteries
  • E-commerce and distance selling
  • Customer and loyalty programs
  • General terms and conditions for the sale of products or services, standardized client or consumer agreements
  • Internal procedures and policies
  • Launching of products and services on the market, including notifications and registrations
  • Product liability claims and product recalls
  • Product labeling and packaging
  • Health, nutritional and related claims
  • Handling consumer complaints
Chambers Europe 2024, Corporate and Commercial, Lithuania office
“The lawyers' responsiveness, clear communication and ability to anticipate challenges make the entire process efficient and remarkably stress-free.”
Chambers Europe 2023, Corporate / Commercial, Latvia office
“COBALT's team is efficient and works in a coordinated fashion to deliver breadth and depth. They provide very in-depth knowledge and show dedication to making things happen.”
Chambers Europe 2022, Corporate/Commercial, Latvia office
A client appreciates the team's high level of knowledge and says the firm is “client-oriented”.
Chambers Europe 2019, Intellectual Property, Latvia office
Sources highlight the team's approach, noting that the lawyers "think out of the box and come up with creative ways of doing things." "They listen to what we say."
Chambers Europe 2019, Intellectual Property, Lithuania office
"Broad IP offering, frequently acting for leading international clients from sectors such as pharmaceuticals and TMT. Handles IP applications and rights protection, especially trade mark registrations and patent litigation. Able to advise in relation to application for injunctions before courts."
World Trademark Review 1000 2017, Latvia office
“The firepower to cater to the needs of the most discerning enterprises.”
The Legal 500 2016
"The team at COBALT always looks for all possible ways to solve problems."
WTR 1000 2016, Latvia office
"Ideally placed to serve clients with multi-jurisdictional needs."
Chambers Europe 2015, Latvia office
“Prominent practice advising clients from a broad range of sectors and industries.”
The Legal 500 2015, Latvia office
“As well as experiencing recent growth in IP registrations and in transactional and disputes related IP work, the team has also been active on the telecoms side […].”